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t-mobile team of experts makes customer service the next carrier war




t-mobile is launching team of experts, aiming to oust bad customer service experiences and replace it with a dedicated team of people that are easier to contact. announced at an event today, the news saw t-mobile ceo john legere fire his usual shots at his cellphone network rivals, blasting not only...



t-mobile team of experts will radically revamp customer service calls




youtubeat the t-mobile uncarrier next event, t-mobile revealed its new team of experts service.t-mobile team of experts will radically change how customer service interactions work within the company.no more hold times, no more voice-recognition menus, and you can text with customer service instead ...



t-mobile tackles lousy customer service with 'team of experts'




you now have a "dedicated" group of support reps (really, people focused on your region) who you'll reach every time you call or message for help. you won't have to deal with a menu system if you don't want to, and if you do need a specialist, they're sitting right next to the person you're talking ...



t-mobile pandora plus offer will give free service to all customers




for a t-mobile tuesday event on august 28, t-mobile will give away a year-long pandora plus account.all t-mobile customers with access to t-mobile tuesdays are eligible to get the free service.pandora plus gets you access to ad-free music with unlimited replays, unlimited skips, and offline listenin...



t-mobile's digits service exits beta testing, will launch next week




on that date, every t-mobile customer’s phone number will be transferred to the new service. another digits line can be added for $10 per month with autopay. for a limited time, anyone on the t-mobile one plan will also receive an extra digits line for no charge. t-mobile’s digits will allow use...



t-mobile wants to disrupt the cable tv industry next




t-mobile has made a name for itself trying to “disrupt” the mobile industry over the past few years, and now it’s looking to do the same to big cable. today t-mobile announced its intention to buy up layer 3 tv, a small cable company that many of you have probably never heard of. this acquisit...



oneplus shows how its customer service has improved for the oneplus 5




+3,992 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+4,941 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+6,085 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+3,529 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+4,600 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+5,400 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made improv...



oneplus shows how its customer service has improved for the oneplus 5




+1,932 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



oneplus shows how its customer service has improved for the oneplus 5




+5,759 joe fedewa jun 6th, 2017one of the major problems with oneplus has been customer support. their phones have been generally good, if not “flagship killers,” but customer service has left a lot to be desired. with a the oneplus 5 on the horizon, oneplus is trying to show that they’ve made...



t-mobile one family plans now include free netflix




if you’re on one of t-mobile’s unlimited family plans, it’s your lucky day.during its un-carrier next event earlier today, t-mobile announced that all t-mobile one family plans will include netflix for free, starting september 12.are there any caveats? as long as you’re signed up for two ...



t-mobile serves up free pandora and live nation perks to subscribers




today, t-mobile took the stage to talk about the improvements it’s making to customer service. while that reveal was certainly an exciting one in this age of automated customer service lines, it wasn’t the only thing t-mobile had to announce. the company also said that it’s going to begin offe...



get a free year of mlb.tv just for being a t-mobile customer




if you love baseball, then now's a good time to be a t-mobile customer. you'll soon be able to redeem a promotion to get a full year of mlb.tv, which is normally $115.99.the promotion will be active between march 27 and april 2. you can redeem it on the t-mobile tuesdays smartphone app, which is ava...



another t-mobile bug gave anyone access to your sensitive info




the subdomain apparently had a hidden api that would surface personal details, so customer service reps couls look up subscribers' details. problem was, it wasn't protected by a password. bad actors can then use those details to reset people's email and bank passwords, among other things, by convinc...



going digital: banking apps still preferred choice over mobile wallets




mobile banking has seen a constant monthly rise in both volume and value since almost a year, whereas for newer entrants like wallets, it has been a bumpy road. even united payments interface (upi), which has shown exponential growth since introduction, saw a fall in monthly volume in july. most imp...



t-mobile's website gave you access to a customer's data as long as you had their




+2,738 quentyn kennemer oct 11th, 2017t-mobile’s website was sitting with a nasty bug out in the open, and it could have made it ridiculously easy for an attacker to compromise a customer’s data.a little-known web api visible to the public would allow an attacker to input a t-mobile customer’s...



t-mobile's website gave you access to a customer's data as long as you had their




+256 quentyn kennemer oct 11th, 2017t-mobile’s website was sitting with a nasty bug out in the open, and it could have made it ridiculously easy for an attacker to compromise a customer’s data.a little-known web api visible to the public would allow an attacker to input a t-mobile customer’s p...



t-mobile's website gave you access to a customer's data as long as you had their




+2,086 quentyn kennemer oct 11th, 2017t-mobile’s website was sitting with a nasty bug out in the open, and it could have made it ridiculously easy for an attacker to compromise a customer’s data.a little-known web api visible to the public would allow an attacker to input a t-mobile customer’s...



t-mobile's website gave you access to a customer's data as long as you had their




+2,497 quentyn kennemer oct 11th, 2017t-mobile’s website was sitting with a nasty bug out in the open, and it could have made it ridiculously easy for an attacker to compromise a customer’s data.a little-known web api visible to the public would allow an attacker to input a t-mobile customer’s...



t-mobile's website gave you access to a customer's data as long as you had their




+1,801 quentyn kennemer oct 11th, 2017t-mobile’s website was sitting with a nasty bug out in the open, and it could have made it ridiculously easy for an attacker to compromise a customer’s data.a little-known web api visible to the public would allow an attacker to input a t-mobile customer’s...