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ransomware 'customer support' chat reveals criminals' ruthlessness




ransomware criminals chatting up victims, offering to delay deadlines, showing how to obtain bitcoin, dispensing the kind of customer support that consumers lust for from their cable and mobile plan providers, pc and software makers?what’s not to love?finnish security vendor f-secure yesterday rel...



how to remove ransomware: use this battle plan to fight back




ransomware doesn’t sneak into your pc like ordinary malware. it bursts in, points a gun at your data, and screams for cash—or else. and if you don’t learn to defend yourself, it could happen again and again. armed gangs of digital thieves roaming the information superhighway sounds like an ov...



ransomware hits pennsylvania's democratic state senators




recently, ransomware attacks have struck everywhere from hospitals and universities to san francisco's transit system. last summer, the congressional it desk warned representatives in washington dc to be careful of potential ransomware and phishing threats, but the hacks on the dnc were unrelated.in...



free decryption tools now available for dharma ransomware




computer users who have been affected by the dharma ransomware and have held onto their encrypted files can now restore them for free. researchers have created decryption tools for this ransomware strain after someone recently leaked the decryption keys.dharma first appeared in november and is based...



bots: biggest player on the cybercrime block




in the world of cybercrime, ransomware, and ddos attacks had the highest profile by far during the past year. there was an entire day devoted to a ransomware “summit” at the recent rsa conference in san francisco.but when it comes to money being lost (and made), bot fraud is king – by a lot.mo...



bmw backtracks on android auto, says it won't support it after all




in november 2015, during bmw’s quarterly conference call, its ceo harald krüger said that the company would add support for google’s android auto os, as well as its main rival, apple’s carplay, in its future vehicles. well, it looks like bmw has had second thoughts about those plans. in a n...



is google cloud experiencing challenges going upmarket?




google is known as an engineering- and automation-driven company. despite its core product, search, being as mass-market as you can get, google has historically done a good job at working with developers: quality apis, good documentation, and true engineering skill. this focus on engineering has hur...



10 best video chat apps for android




video calling is about as easy as it can possibly get these days. you can do it on computers, mobile devices, and even tablets. it’s popular and widespread enough that you even have options. there are plenty of options available for those looking to video chat with their friends or family. or even...



mobile ransomware is a growing threat




mobile malware is on the rise. that’s according to the latest findings by cyber security firm kaspersky lab and its mobile malware evolution 2016 report. the company found that there were three times as many malware installations in 2016 as in 2015, with a total of 8.5 million malicious install...



10 best video chat apps for android




video calling is about as easy as it can possibly get these days. you can do it on computers, mobile devices, and even tablets. it’s popular and widespread enough that you even have options. there are plenty of options available for those looking to video chat with their friends or family. or even...



10 best video chat apps for android




video calling is about as easy as it can possibly get these days. you can do it on computers, mobile devices, and even tablets. it’s popular and widespread enough that you even have options. there are plenty of options available for those looking to video chat with their friends or family. or even...



hangouts for regular folks isn't going anywhere...for now




google is at it again, clearing out the chat app cupboard by adding even more apps. hangouts has just been split into a duo/allo-like pair – one for video calls and another for chat – with business users in mind.but if you’re a happy consumer-level hangouts user and are a little concerned abo...



hangouts becoming an enterprise communication tool, splitting into 'meet' and 'c




google is making some major changes to its popular hangouts online text and video services, in order to stick with its current goal of turning it into a business and enterprise tools. today, it revealed that it will be basically splitting hangouts into two clients and services. one is hangouts meet,...



amazon wants alexa to answer customer service calls




amazon web services has reportedly codenamed the new software package "lily" and it is expected to be formally announced around the middle of march. baked into lily's suite of products are lex and polly -- two aws developer services that use the same natural language processing as alexa to power thi...



creepy iot teddy bear leaks >2 million parents’ and kids’ voice messages




enlargehttps://www.youtube.com/watch?v=ecxnhgyuz6sshare this storya maker of internet-connected stuffed animal toys has leaked a database of sensitive customer data. the leak includes more than 2 million voice recordings of children and parents, as well as e-mail addresses and password data for more...



here’s why google cloud support is now priced per person




one of the key messages out of google cloud next last week: the company has gotten serious about serving enterprise customers in a way that meets their needs. a key component of that is a new set of support plans for customers of its cloud platform.instead of paying one big support fee, businesses w...



google is making allo chats a lot more animated




gifs have been a part of allo since the start (as well as in gboard, google's smart keyboard), but the new changes make it easier to find the perfect moving image to express yourself. simply tap on the smiley icon in your chat bar, then swipe left to see all the available gifs for your chat. in our ...



brits 'unfazed' by brexit uncertainty, vodafone hiring, costa coffee




vodafone says it will create 2,100 jobs across the uk. the mobile phone giant is enlarging its existing customer service hubs, in manchester, newark, stoke-on-trent, glasgow, newcastle, scotland, and cardiff. last october, the regulator ofcom found the company had broken the rules on handling custom...



viral mozzerella sticks receipt | time.com




a difficult day can be tough to remedy, but there's no denying that sometimes a little emotional eating can provide some temporary solace — that is, as long as it doesn't come with a side of food shaming. that's the rationale that one self-aware customer had recently while preparing to indulge in ...



google hangouts overhaul splits service into ‘meet’ and ‘chat’ products




google has introduced its overhauled hangouts product, announcing that it now functions with two main experiences: hangouts chat and hangouts meet. according to google, hangouts meet is a video experience in which people can talk face-to-face with little effort. this is joined by hangouts chat, whic...



microsoft's game chat transcribes your trash talk




if you'd rather not log your crude insults or incoherent mumbling for the world to see, you'll be glad to hear that the feature is entirely optional. halo wars 2 players can activate the option via the ease of access section of the settings menu at any time.while regular voice chat is commonplace on...



aol starts to shut down third-party aim apps




hello. effective 3/28, we will no longer support connections to the aim network via this method. if you wish to use the free consumer aim product, we invite you to visit http://www.aim.com for more information.the number of people using aim has been in a steady state of decline as folks move across ...



prajapati hiding in up cm residence: bjp




bjp today accused akhilesh yadav of hiding rape accused minister gayatri prajapati at his residence and said the chief minister had become a "patron" of criminals in the state."the chief minister has hidden gayatri prajati in his residence and the police is enacting the drama of carrying out raids t...



preparing for the professional cybercrime industry




cybercrime has become big business. these days, you’re not protecting your information systems from a guy in his basement who hacks random websites for the thrill of it. you’re up against full-blown professional cybercrime “companies” that employ everyone from customer service reps to graphi...



it gets a taste of the other side of tech support




working in it, i can be critical of sloppy work that i find online. i don’t know about you, but as a tech who’s aware of what’s involved on the back end, it’s almost harder to stomach the errors as a customer. case in point: a recent experience using an online service scheduler for a large a...